✦CUSTOMER LOYALTY & RETENTION SAAS

GOT PERKY

Omnichannel customer rewards, digital wallet passes, and automated merchant engagement SaaS.

ClientDigital Loyalty & Merchant Solutions Platform
Timeline3 Weeks
ScopeMulti-Tenant SaaS & Merchant Engine
StatusPrivate (Under NDA)
private.axtrait.internal/got-perky/platform
Native Wallet Pass Generation
Native Wallet Pass GenerationInstant compilation of Apple Wallet and Google Wallet loyalty passes distributed via dynamic shortlinks.
✦Executive Overview

Project Scope & Architecture

A customer retention and digital rewards platform enabling retail stores, cafes, and hospitality venues to deploy digital wallet passes and automated customer loyalty journeys.

The Operational Bottleneck

Paper Punch Card Attrition & Zero Retention Analytics

Traditional paper loyalty punch cards suffered from 80% loss rates, zero customer re-engagement data, and high checkout friction for frontline staff.

Identified Bottlenecks:
✕
Lost physical cards preventing repeat customer visit tracking.
✕
Lack of automated messaging to bring dormant buyers back to stores.
✕
Cashier queue bottlenecks caused by manual punch stamping during peak hours.
Axtrait Architecture Build

Native Wallet Pass Generation & Sub-Second Web Scanner

Delivered a high-performance web platform featuring Apple and Google Wallet pass generation, real-time merchant QR verification, and automated milestone reward automation.

Key Architectural Highlights:
Instant compilation of Apple Wallet and Google Wallet loyalty passes distributed via dynamic shortlinks.
High-speed web scanning interface allowing store cashiers to stamp cards and credit points in under 500ms.
Automated SMS and push notification triggers prompting dormant customers with customized milestone rewards.
✦Performance Verification

System Speed, Uptime & Impact

4.6X

Customer Return Visits

Automated retention uplift

<500ms

QR Scan & Stamp Latency

Sub-second cashier interaction

99.9%

Cloud System Availability

High-concurrency merchant uptime

10K+

Digital Passes Issued

Active consumer wallet passes

✦Internal Workflows

Deep Architectural Snapshots

Sanitized mock data displayed to comply with client confidentiality agreements.
Sub-Second Merchant QR Scanner
Cashier Interface

Sub-Second Merchant QR Scanner

High-speed web scanning interface allowing store cashiers to stamp cards and credit points in under 500ms.

Production verified workflow • Zero data leaks
Behavioral Retention Engine
Retention Engine

Behavioral Retention Engine

Automated SMS and push notification triggers prompting dormant customers with customized milestone rewards.

Production verified workflow • Zero data leaks
Infrastructure Architecture

Technologies & Protocols Powering This Solution

Next.jsTypeScriptTailwind CSSApple Wallet APIPostgreSQLVercel
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